At RoyalPulseNews, our mission is to deliver high–quality news content along with premium accessories such as playing cards, chess sets, pens, and collector’s items.
We want every customer to feel confident when shopping with us. This Return Policy outlines how returns, exchanges, and refunds are handled for all physical products purchased through our store.
1. General Information
This Return Policy applies exclusively to purchases made through the RoyalPulseNews Store.
News content and editorial services are not subject to refunds, unless stated otherwise in a specific subscription agreement.
By placing an order, you agree to the conditions outlined in this policy.
2. Eligibility for Returns
We accept returns on most physical items, including:
- Premium playing cards
- Chess sets
- Pens and writing accessories
- Gift sets or bundles
To qualify for a return, the following conditions must be met:
2.1 Conditions for Return
- The item must be unused, in original condition, and with all packaging intact.
- A return request must be submitted within 14 days of receiving the product.
- You must provide proof of purchase (order number or receipt).
2.2 Items Not Eligible for Return
Returns will not be accepted if:
- The product shows signs of use or wear.
- Packaging or protective materials are missing.
- The item is damaged due to misuse after delivery.
- The product was on clearance, final sale, or marked non-returnable.
- Customized, engraved, or personalized items (e.g., engraved pens or chess pieces) are non-refundable.
3. Refunds
Once we receive and inspect your returned item, we will notify you whether your refund is approved.
3.1 Refund Details
If approved:
- Refunds are issued to the original payment method.
- Processing time may take up to 7–10 business days depending on the payment provider.
- Shipping costs are non-refundable, unless the product arrived damaged or we made an error.
3.2 Partial Refunds
In certain cases, only partial refunds may be granted:
- Items returned with damaged or missing components.
- Products showing minor wear not consistent with original condition.
4. Exchanges
If you received a defective or damaged product, or would like to exchange an item for a different model (e.g., a different pen or card design), please contact us first.
Exchange Conditions
- Exchanges are only available for the same product type or one of equal value.
- Items must meet the conditions listed in Section 2.1.
- We will cover shipping costs for defective or incorrect items.
- For all other exchanges, customers are responsible for return shipping.
5. Damaged or Defective Items
If your product arrives damaged, incorrect, or incomplete:
- Contact us within 72 hours of delivery.
- Provide a description of the issue + clear photos or video.
- We will replace the item or offer a refund at no additional cost.
Damage caused by misuse after delivery is not eligible for refund or replacement.
6. Lost or Missing Deliveries
If your order does not arrive within the estimated timeframe:
- Contact us and we will file a shipping investigation.
- If the carrier confirms loss, we will reship your order or issue a full refund.
7. Return Shipping
7.1 Customer Responsibility
Unless the product is defective or incorrect:
- Customers are responsible for return shipping costs.
- We recommend using a trackable shipping service to avoid lost packages.
7.2 If the Return Is Due to Our Error
RoyalPulseNews covers all return shipping costs if:
- You received the wrong product
- The item is defective or damaged on arrival
- There was a fulfillment mistake
8. Non-Refundable Services
The following are not eligible for refunds:
- News subscriptions (unless stated otherwise in a subscription plan)
- Digital downloads
- Editorial or membership services
- Promotional or sponsored content packages
9. How to Start a Return
To initiate a return or exchange, contact our support team with the following:
- Full name
- Order number
- Reason for return
- Photos (if applicable)
- Confirmation that the item is unused and in original condition
We will provide you with the return address and step-by-step instructions.
10. Chargebacks & Fraud Prevention
We encourage all customers to contact us before initiating a chargeback.
Unauthorized chargebacks may result in:
- Suspension of customer accounts
- Cancellation of access to future purchases
- Additional verification requirements for future orders
11. Policy Updates
RoyalPulseNews reserves the right to update this Return Policy at any time.
Any changes will be posted on this page with an updated revision date.
